Aviva and Mann Optical Group (AMOG) comply with standard and acceptable trading terms. Prices & General InformationAll due care has been taken to ensure that the information (including product descriptions and pricing) pricing shown is correct at time of printing this Catalogue. However, please contact AMOG for confirmation of prices or product details, if there is any uncertainty or as and when required.The information (including product descriptions and pricing) contained in this catalogue is subject to amendment without notice. TermsPayment of accounts must be within 30 days (unless special prior arrangements have been made). Late payment of accounts may be subject to a 2.5% late payment charge (LPC).Clients who fail to adhere to our payment terms may have credit refused.A 1.35% surcharge applies to payment by Visa or Mastercard and 2.75% by Amex or Diners cards.No surcharge on Visa or Mastercard on payments for invoices in the same calendar month if the account is within 30 days. Sale or Return OrdersUnless otherwise specified in writing all sales are deemed final.AMOG offer a 21 day approval period on selected stock items. Stock that has been received for “approval” by the client or their customer must be returned AMOG within this time frame. All such stock must be returned in the original packaging – free of any markings, price tags/stickers, damages and the like.A $3.30 administration fee will be charged per invoice when stock items are returned for credit (other than returns due to supply errors or warranty claims). A maximum of three items can be sent out on approval for a single customer.The original freight charge and return freight shall be borne by the client.Items valued under $15.00 will not be sent on approval. Return & ExchangeProducts will not be accepted for a credit/exchange unless the following conditions are satisfied:a) A return authorization number (RAN) is required if the goods are being returned late (after the expiry of the 21 day period) or were not requested on client approval at the time of ordering.b) A 20% restocking fee may be charged to the client on account of goods returned for reasons of stock management, cancelled orders or incorrect merchandise ordered.c) A copy of the original invoice or invoice number is provided at the time of the return.d) The manufacturers’ original packaging and goods free of markings and in a re-saleable condition. Goods returned incomplete or without original packaging will be subject to a 20% restocking fee.e) If the item was a special customer order item (that is, not ranged in our Catalogue). We recommend that the stock item is returned in packaging that minimises damage during transit. AMOG will not accept responsibility for returned items lost or damaged in transit. We suggest a method of return with a track and trace option. Warranty & ClaimsAll AMOG goods are warranted to be free of manufacturing defects for a period of one year from date of purchase.Claims for product defects, damages in transit or product shortfalls must be reported within 7 days of receipt of the goods.Please note that a replacements on account of warranty claims shall only be given on the damaged component. Methods of Shipping AMOG will ship goods using their preferred freight forwarder.Goods will only be shipped with a track and trace service.